Support
Answers to the common stuff, and a real person for everything else.
Contact us
Email us and a person will reply. If you are reporting a bug, include your device model, your iOS or Android version, and the JamVerse version shown at the bottom of your profile — it saves a round trip.
Delete your account
In the App, open your profile from the space switcher and choose Delete account. This permanently removes your account and its data. If you are the only member of a space, that space and its songs, versions and comments are deleted with it. No email to us is required.
Space switcher → Profile → Delete account
Deleting your account does not cancel a subscription — cancel that separately, below.
Manage or cancel JamVerse Pro
JamVerse Pro is billed by the store you bought it from, so that is where you manage it. Deleting the App does not cancel a subscription.
iPhone
Settings → [your name] → Subscriptions → JamVerse
Cancel at least 24 hours before the period ends to avoid the next renewal. Refunds are handled by Apple through reportaproblem.apple.com.
Android
Play Store → profile icon → Payments & subscriptions → Subscriptions → JamVerse
Cancel before the next billing date to avoid the next renewal. Refunds are handled by Google through Google Play.
If you paid but Pro is not showing, open the upgrade screen in the App and tap Restore purchases.
Requirements
JamVerse needs a network connection to sync. Recording works offline and uploads when you are back online.
Privacy requests
To access, correct, export or delete your personal data, email support@jamverse.app. Details of your rights are in the Privacy Policy.